NPS - The One Metric You Need to Grow

Posted by Chris Sharp on Apr 20, 2021 8:00:00 AM

Net Promoter Score (NPS) is a metric that can deliver immediate and tangible insights to gauge an organization's relationship with their clients. Companies that implement this metric use the resulting data to direct organizational changes such as customer service best practices, customer retention, and even product improvements and enhancement.

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Topics: Marketing